Question 1

How much does property management cost in Maple Ridge?

Accepted Answer

Fees depend on the property and the level of service required — a single-family home, a basement suite, a condo, a townhome and a small multi-unit building each involve different work, so we quote per property rather than publishing one rate. A tenant placement fee generally applies when a new tenant is placed. Our fees are disclosed in writing before you sign anything and itemized on your monthly statement, and we do not mark up maintenance or vendor invoices. Ask us for a quote on your specific property.

Question 2

What does a BC property manager actually handle?

Accepted Answer

Marketing and showing the rental, screening applicants, preparing a BC-compliant tenancy agreement, collecting the deposit and rent, documenting move-in and move-out condition inspections, coordinating repairs and maintenance with local trades, handling tenant communication, serving required notices, tracking rent-increase eligibility, keeping records and issuing owner statements. In short, everything between finding the tenant and reporting the result to you.

Question 3

How long will it take to find a tenant?

Accepted Answer

It varies with asking price, the condition and presentation of the home, the season, the property type and current demand in your specific neighbourhood — so we do not promise a fixed number of weeks. What we will do is give you a realistic expectation based on what comparable rentals in your area are doing right now, and tell you honestly if the asking price or the condition is likely to slow things down.

Question 4

How do you screen tenants?

Accepted Answer

Every applicant completes a full application with identification. We verify credit through a credit bureau report, confirm employment and income, and check previous landlord and personal references. Applications are assessed consistently and in keeping with BC human rights and privacy requirements. No screening process is perfect, but a thorough, documented one is the single best protection against arrears and damage.

Question 5

How is my property inspected and monitored?

Accepted Answer

We complete and document a written condition inspection report with the tenant at move-in and again at move-out, which is what protects your deposit claim if there is damage. Additional inspections during a tenancy are arranged as appropriate for the property and the situation, always with the proper written notice of entry. Inspection documentation is available to you along with your statements.

Question 6

Which areas do you manage properties in?

Accepted Answer

Maple Ridge and Pitt Meadows are our primary focus, with service also available in Mission and Abbotsford. Staying local is deliberate — it means our trades, our knowledge of neighbourhood rents and our ability to attend a property quickly are all genuinely local.

Question 7

What happens if my tenant does not pay rent?

Accepted Answer

We follow up immediately and handle all tenant communication. If rent remains unpaid, we serve the correct notice under the Residential Tenancy Act, complete the required filings and, where necessary, prepare the evidence package and represent your interests through Residential Tenancy Branch dispute resolution. You are kept informed at each step rather than discovering the problem weeks later.

Question 8

Can you manage my property if I live outside BC or outside Canada?

Accepted Answer

Yes, and we do it regularly. You receive monthly statements and funds by direct deposit, and we act as the local point of contact for tenants, trades and inspections. Non-resident owners have Canadian tax withholding and reporting obligations, so we recommend you also work with an accountant familiar with non-resident rental income.

Question 9

Can you tell me what my property should rent for?

Accepted Answer

Yes. We prepare a rental assessment based on current comparable rentals, competing inventory, the condition and features of your property and what tenants in your price band are actually choosing. Setting the right rent at the start usually produces a better annual return than a high asking rent followed by extra vacant weeks.

Question 10

Can Brookside take over a property that already has tenants?

Accepted Answer

Yes. We review the existing tenancy agreement, deposit records and condition inspection reports, confirm the rent and rent-increase history, and notify the tenant properly of the change in management and where to pay rent. Existing tenancies continue on their current terms — a change of manager does not reset a tenancy.

Question 11

Who approves repairs and maintenance?

Accepted Answer

You do, above an agreed approval limit set out in your management agreement. Routine items below that limit are handled promptly so small problems do not become large ones, and genuine emergencies or repairs required by law are addressed immediately with you notified right away. Every invoice appears on your statement at cost.

Question 12

How are security and pet damage deposits handled?

Accepted Answer

Deposits are collected at the start of the tenancy, held in trust and administered under the Residential Tenancy Act. BC limits both the security deposit and the pet damage deposit to half a month's rent each. At the end of the tenancy, deductions can only be made with the tenant's written agreement or an order from the Residential Tenancy Branch — which is exactly why the move-in and move-out condition inspection reports matter so much.

Question 13

How are annual rent increases handled?

Accepted Answer

Rent may be increased once every 12 months, capped at the maximum the Province sets each year, using the required form and notice period. We track eligibility dates so an increase is not missed or served incorrectly, and we discuss with you whether taking the full allowable increase makes sense given the tenancy and current market rents.

Question 14

What happens when a tenancy ends?

Accepted Answer

We coordinate notice, complete the move-out condition inspection with the tenant, address deposit handling, arrange any cleaning or repairs needed to get the home back to rentable condition, and begin re-marketing — with the goal of minimizing the gap between tenancies. Notice requirements differ depending on who is ending the tenancy and why, so we walk you through the applicable process before anything is served.

Question 15

Can Brookside help if I decide to sell a tenanted property?

Accepted Answer

Yes, and this is where having sales and property management under one roof is genuinely useful. We can market the property to both investors and end-users, coordinate showings while respecting the tenants' rights and notice requirements, and manage the tenancy correctly through completion and possession.

Question 16

How often will I receive financial statements?

Accepted Answer

Monthly. Each statement shows rent received, expenses paid with copies of invoices and the net amount disbursed to you, plus year-end reporting your accountant can work from directly.

Question 17

Can I access information about my property online?

Accepted Answer

Yes. Owners have online access to statements and property documentation through our owner portal, so your records are available whenever you need them rather than only at month end.

Question 18

How do I get started with Brookside?

Accepted Answer

Call the office at 604-467-5000, or send us the details of your property using the rental assessment form on this page. We will review the property, give you a rental range and a fee quote, walk you through what management would include, and if it is a fit, prepare the management agreement. There is no cost or obligation for the initial conversation.

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